Shipping policy

All orders are shipped from our Asia fulfillment center through a trusted logistics partner.

Before dispatch, each product goes through a careful quality check and is prepared for shipment. Processing time is typically 2–5 business days.

To celebrate our launch and provide even more value to our customers, we are currently offering free shipping on all orders.

SHIPPING DESTINATIONS

We ship to the following countries:

  • United States
  • Canada
  • United Kingdom

LOST/MISSING PACKAGES

We are not responsible for packages affected by an incorrect shipping address entered during checkout. Please carefully review your billing and delivery information before confirming your order. If a shipping issue is caused by an error on our side, we will take responsibility and work to resolve it at no additional cost.

INCORRECT ADDRESS POLICY

  • Customers must provide a complete and accurate shipping address when placing an order.
  • We cannot be held responsible for packages that are delayed, lost, or returned because the address provided was incorrect or incomplete.
  • If a parcel is still in transit and the carrier identifies the address as undeliverable, an alternative address may be requested when rerouting is available.

📮 P.O. BOX ADDRESS POLICY

We strongly recommend using a physical street address instead of a P.O. Box.

Some of our delivery partners may not support deliveries to P.O. Boxes. This can result in delivery delays, unsuccessful delivery attempts, or parcels being returned.

Important Notice:
Customers who choose to provide a P.O. Box address accept responsibility for any delivery problems resulting from the use of that address.

We cannot be held responsible for packages that are lost, returned, or cannot be delivered to a P.O. Box.

Refunds, replacements, or reshipments cannot be guaranteed when a delivery issue is directly related to the use of a P.O. Box.

For the most reliable delivery experience, please provide a valid physical street address at checkout.

CUSTOMS

Customs requirements and import charges may vary depending on the destination country. Once an order has been shipped, any customs duties or taxes imposed by local authorities are outside of our control. By placing an order, you acknowledge that your shipment may be subject to applicable customs charges upon arrival.

ORDER PROCESSING & DELIVERY

Orders normally require 2–5 business days to be prepared before shipment.

Once dispatched, estimated delivery is approximately:

7–14 business days

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, high-volume periods, weather conditions, or customs processing.

TRACKING INFORMATION

Once your order has been shipped, you will receive an email containing your tracking number. Tracking is available for all orders.

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"

Tracking information may take 2–5 business days to appear after your order has been shipped. If more than 5 business days have passed and your tracking still shows no information, please contact us for assistance.

HOW WILL MY PACKAGES ARRIVE?

For logistical reasons, products included in the same order may occasionally be shipped in separate parcels.

If you have any questions about your shipment, please contact us and we will be happy to assist you.

DELIVERY CONFIRMATION POLICY

Once an order has been transferred to the shipping carrier, the carrier becomes responsible for the transportation and final delivery of the package.

When tracking confirms that a package has been delivered, we cannot be held responsible if the parcel cannot subsequently be located. Customers are responsible for monitoring their tracking information and ensuring that the delivery location is accessible.

We may collect a phone number during checkout so that the delivery carrier can contact the customer if assistance is required to complete the delivery.

If your tracking status shows Delivered but you cannot find the package, please contact the shipping carrier directly using your tracking number.

We also recommend checking with members of your household, nearby neighbors, and your local post office or delivery office before reporting the package as missing.

Contact

YUMO ECOM SOLUTIONS LLC
Operating as: Glydea
Email: contact@glydea.shop
Website: www.glydea.shop 
State of formation: New Mexico, United States