Politique de remboursement

This policy explains when and how a Glydea product may be returned and how damaged, defective, incorrect, or missing items are handled.

1. Return Period

You may request a return within 30 days after the product is delivered.

The return request must be submitted within that period.

Do not send the product until we provide return authorization and instructions.

Requests submitted after 30 days may be declined unless applicable law requires otherwise.

2. Return Eligibility

For a standard return, the item must be:

• unused and unworn;
• in its original condition;
• free from stains, odors, scratches, alterations, or signs of use;
• returned with its original tags;
• returned with all included accessories;
• returned with its original protective materials and packaging;
• accompanied by proof of purchase.

You may carefully examine or briefly try the item to assess its size, appearance, and functionality, provided it remains new and resalable.

3. Starting a Return

To request a return, email contact@glydea.shop.

Include:

• your full name;
• order number;
• item to be returned;
• reason for the return;
• photographs or videos when the item is damaged, defective, incomplete, or incorrect.

If the return is approved, we will provide:

• return authorization;
• the approved return address;
• packaging instructions;
• any applicable shipping-label instructions.

Products returned without authorization may not be accepted.

4. Return Address

Do not send a return to the address shown on the original shipping package.

That address may belong to a carrier, supplier, manufacturer, or warehouse that does not process customer returns.

The approved return destination may vary depending on the product and fulfillment location.

We will provide the applicable return destination before the product is sent.

5. Return Shipping Costs

For a standard return based on preference, color, size, or change of mind, the customer is generally responsible for return shipping costs.

For an item that is damaged upon arrival, defective, incomplete, materially different from its description, or different from what was ordered, we will provide an appropriate resolution at no additional cost to the customer.

Depending on the circumstances, this may include:

• a prepaid return label;
• a replacement;
• a partial refund;
• a full refund.

6. International Return Destinations

Some products may originally be fulfilled outside the United States.

We will not require an international return without first disclosing:

• the destination country;
• the estimated return-shipping cost;
• any available alternative resolution.

When international return shipping would be disproportionate to the value of the item, we may offer another reasonable resolution.

7. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

Contact us as soon as possible, preferably within 7 days after delivery, if the item is damaged, defective, incomplete, the wrong product, or the wrong color or variation.

Prompt notification helps us investigate the issue but does not remove any right that cannot legally be waived.

We may request photographs or videos showing:

• the entire product;
• the specific issue;
• the packaging;
• the shipping label;
• included accessories.

Do not discard the product or packaging until our review is complete.

8. Available Resolutions

Depending on the issue, product availability, product value, and applicable law, an approved resolution may include:

• a replacement;
• a replacement part or accessory;
• a partial refund;
• a full refund;
• prepaid return shipping.

Your refund or replacement is handled by Glydea.

It is not conditional on whether our supplier separately reimburses us.

9. Non-Returnable Items

The following products may be non-returnable unless they were damaged, defective, incorrectly supplied, or applicable law requires otherwise:

• gift cards;
• personalized or customized products;
• products clearly marked “Final Sale” before purchase;
• used products;
• products damaged after delivery;
• products missing their original components or accessories;
• products returned without authorization.

A discounted product is not automatically Final Sale unless it was clearly identified as Final Sale before checkout.

10. Exchanges

We do not guarantee direct exchanges.

The usual process is to return the eligible original item and place a new order for the desired product or color.

We may offer a direct replacement when appropriate and inventory is available.

11. Return Packaging and Tracking

Package returns securely using suitable protective packaging.

For customer-paid returns, we strongly recommend using a trackable shipping service and retaining the shipping receipt, tracking number, and proof of delivery.

We are not responsible for a customer-returned package that is lost before reaching the approved return location.

12. Inspection and Deductions

We will notify you after the return is received and inspected.

Where permitted by law, a return may be rejected or subject to a reasonable deduction if the product:

• was used;
• was damaged after delivery;
• is missing parts or accessories;
• is not the product originally purchased;
• is not in the condition described in the return request.

Any deduction will reflect the actual reduction in the value of the product.

13. Refund Timing

Approved refunds will be issued to the original payment method.

Allow up to 10 business days after refund approval for us to submit the refund.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Contact us if more than 15 business days have passed since the refund was approved.

14. Original Shipping Charges

Original shipping charges are generally non-refundable for a standard change-of-mind return.

Original shipping charges will be refunded when:

• the item was defective;
• the item was damaged upon arrival;
• the wrong item was supplied;
• the order failed because of our error;
• applicable law requires the refund.

15. Cancellations and Refused Packages

Contact us immediately to request an order cancellation.

Cancellation is not guaranteed after fulfillment begins.

Refusing delivery does not automatically qualify an order for a full refund.

Where permitted by law, reasonable shipping expenses may be deducted if a package was refused, unclaimed, or incorrectly addressed.

No deduction will apply when the problem resulted from our error.

16. Contact

YUMO ECOM SOLUTIONS LLC
Operating as: Glydea
Email: contact@glydea.shop
Website: www.glydea.shop 
State of formation: New Mexico, United States